Gorgias world
A local Gorgias helpdesk with tickets, customers, macros, rules and Shopify order context on each ticket. Test the ecommerce support agent that reads the order, replies and refunds.
TicketsMacrosOrder ContextRefundsTags
- Dana LeeWhere is my order #1042?Tracking has not moved in four days.
- Kim ParkMug arrived crackedOrder #1043, one of the two mugs is broken.
- Moss & CoWrong size on #1044Ordered a large, got a medium. Can I swap?
- Ortiz LabsBulk discount?We want 50 units for an event.
- Lee HoldingsChange shipping addressOrder #1046 should go to our new office.
fig. 1 · illustrative replica · the agent's changes land as you scroll
What's in this world
What you get when you open Gorgias. Seeded, local, yours to break.
Seeded records
- tickets
- 40 open and closed, email and chat channels
- customers
- 35 with linked Shopify orders
- orders
- 60 in the sidebar, paid, fulfilled and refunded
- macros
- WISMO, Damaged item refund, Exchange
- rules
- Auto-tag WISMO, close spam
Agent jobs you can test
- Look up the order on a ticket and answer where it is
- Apply a refund macro for a damaged item
- Tag and close tickets once the customer is answered
What your agent can get wrong here
The reply sounds right. The record is what counts.
ActionWhat the world recordsCommon mistake
Apply a refund macro
the Shopify refund it triggers and its amountRefunds the whole order on an exchange requestClose a ticket
ticket status and the reply sentCloses without sending the macro replyTag
ticket tagsTags WISMO on a damaged item ticketEdit an order
shipping address on the Shopify orderChanges the address after the order is fulfilledExample test
Describe the job. Review the checks before anything runs.
Clear the overnight queue. Damaged items get a refund for that item only. Wrong size means an exchange, not a refund. Close tickets only after the reply is sent.
- 01Order #1043 refunded for one mug, not the order
- 02Order #1044 has no refund
- 03#1044 ticket uses the Exchange macro
- 04Every closed ticket has an outbound reply
- 05Order #1046 address unchanged until a human approves
fig. 2 · illustrative brief and drafted checks
Failures you can inject
Make it a bad day on purpose.
effect
429 from the tickets endpoint during a bulk closefires before the handler · state untouched · same result every runEvidence
StatusIncluded in the closed beta, like every world in the catalog. Apply and tell us the workflow you want to test.Known limitations
