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Worlds / Travel / Booking.com

Booking.com world

A local Booking.com extranet with properties, room types, rates, availability and reservations with cancellation policies. Test the hotel agent that handles modifications, cancellations and no shows.

ReservationsRatesAvailabilityCancellationsNo Shows
Book a demo
Booking.com · Reservations · Arrivals this weekIllustrative

Mon 3

Double · Sample, A · 2 nights15:00 to 16:00

Tue 4

Twin · Test, B · free cancel15:00 to 16:00Canceled
Suite · Demo, C · non refundable16:00 to 17:00Canceled

Wed 5

Double · Example, D14:00 to 15:00Thu 6 · 14:00

Thu 6

Single · Placeholder, E15:00 to 16:00

Fri 7

Double · Sample, F · late arrival18:00 to 19:00

fig. 1 · illustrative replica · the agent's changes land as you scroll

What's in this world

What you get when you open Booking.com. Seeded, local, yours to break.

Seeded records

properties
2 hotels with 8 room types
reservations
80 across new, modified and cancelled
rate plans
Standard, non refundable and breakfast included
cancellation policies
Free until 48 hours before arrival, or non refundable
availability
Rooms to sell for 90 days, two nights overbooked

Agent jobs you can test

  1. Process guest cancellations under the right policy
  2. Mark no shows after the arrival date
  3. Update availability and rates for the next 30 days

What your agent can get wrong here

The reply sounds right. The record is what counts.

ActionWhat the world recordsCommon mistake
Cancel a reservationreservation status and the cancellation feeWaives the fee on a non refundable booking
Change datesarrival date, room availability and priceMoves the stay to a date with no rooms left
Mark a no showreservation status and the arrival dateMarks a no show before the arrival date has passed
Update ratesthe price per rate plan and dateLowers the non refundable rate below the floor

Example test

Describe the job. Review the checks before anything runs.

Brief · plain EnglishIllustrative

Handle this week's guest requests. Cancel free cancellation bookings at no charge, charge the full stay on non refundable ones, and move date changes only to nights with rooms left.
Drafted test · reviewDrafting
  1. 01Test, B canceled with no fee
  2. 02Demo, C still booked, fee policy unchanged
  3. 03Example, D moved to Thursday with a room available
  4. 04No reservation marked no show before its arrival date
  5. 05Thursday availability never goes below zero

fig. 2 · illustrative brief and drafted checks

Failures you can inject

Make it a bad day on purpose.

effectA new reservation is delivered again until it is acknowledgedfires before the handler · state untouched · same result every run

Evidence

StatusIncluded in the closed beta, like every world in the catalog. Apply and tell us the workflow you want to test.Known limitations